Achieve customer service excellence with our Customer Service Excellence℠ training course. Ignoring your customer service problems for years and then having one thirty minute meeting will not solve them. You cannot just sit around and hope, or try to implement band-aids. Not today, not ever, and especially if you have not been building a culture of customer service, one of your most important investments. There is a direct connection between customer service excellence, or lack thereof, and the profitability of your business. Do not lose money because you did not invest in customer service training and build a customer driven organization. Customer Service Excellence training is guided by our proven methods that will permanently change the way your employees approach customer service and grow your business as a result.
Loyal, happy customers are the foundation of your success. If you don’t understand how your customer service stacks up relative to the competition and work to drive improvements, you are missing an opportunity to grow your business. If you want to increase your customer service effectiveness you will need to learn to prioritize tasks and activities, eliminate negative behavior, and meet your customer’s needs. Participants will focus their efforts on learning tasks and methods that help them to best meet their customer’s needs. Customer Service Excellence skills include determining what to do and how to manage the customer interchange. Through our customer service training program we will help participants with their customer service challenges. Our training classes are interactive and through the use of practical self-management skills and exercises each participant will learn to solve their customer service challenges. Exercises are practical, realistic, fun and are skill based. Customer Service Excellence training will boost your team’s day-to-day effectiveness and give you a tremendous edge when it comes to providing the best-in-class performance your customers and organization expect. Angry, irrational, upset and abrasive customers—bring them on! With the techniques you’ll learn for keeping customers satisfied, you’ll welcome challenging personalities and help your company not only survive, but thrive in today’s competitive world.
Customer Service Excellence is a one-day training that will cover the following areas:
- The most common reasons customer service performance suffers
- Saturating your company with the voice of the customer
- How you say it is just as important as what you say—interactions mean everything
- What words and actions signal a “ready to help” attitude that makes customers feel good
- How to deal with unhappy, irrational, angry and upset customers
- How to spot opportunities for turning complaining customers into lifetime customers
- How to increase sales and profitability through good customer service
- How to successfully re-engage lost customers
- Use metrics to drive performance improvements
- Your plan of action to customer service excellence
Why Singer Executive Development for Customer Service Excellence Training?
- Experience: We have helped dozens of companies successfully improve their customer service and technical support.
- We come to you: Our instructors come to your facility. This means less down-time and disruptions for your team.
- Results: We have successfully implemented Customer Service Excellence at organizations like yours. When done correctly this leads to a sustainable competitive advantage, happy customers and a more profitable business for you.
- Gain the insights and views of leading experts. Our trainers are hand–picked for their knowledge, experience and ability to deliver an enormous number of drilled–down skills in a short period of time.
